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SugarCRM, the leading provider of open source CRM applications, announced a strategic partnership with the Olliance Group, a leading strategic open source consulting firm, to help SugarCRM clients understand the value of open source Customer Relationship Management solutions and incorporate them into their technology roadmaps. The Olliance Group and SugarCRM partnership offers a complete consulting and technology solution package for enterprises evaluating or running open source business applications. SugarCRM is the creator of Sugar Suite, the most popular open source CRM application built on a pure LAMP (Linux, Apache, MySQL and PHP) platform. By leveraging the combined intelligence of CRM developers across the globe, Sugar Suite is a more revolutionary CRM application than what is offered by most proprietary software or hosting companies' today. Sugar Suite addres... (more)

RightNow Telephony Application Programming Interface Opens Voice-Enabled CRM to Third-Party Solution Providers

RightNow Technologies announced RightNow Telephony Application Programming Interface (RTAPI), a unique set of integration tools that help RightNow telephony partners and customers build best-of-breed voice-enabled CRM environments based on RightNow's on demand CRM applications -- including RightNow CRM and RightNow Voice. By tightly linking CRM applications to voice and call center infrastructure, RTAPI allows marketing, sales and service/support organizations to streamline customer interactions, gain greater visibility into customer behaviors, and deliver a competitively differe... (more)

SugarCRM, Leading Enterprise Open Source Company Receives $18.77 Million Investment

SugarCRM announced that it has secured $18.77 million in Series C funding that will be used to continue development of Sugar Suite, its market-leading commercial open source customer relationship management (CRM) solution. The lead investor in the round is New Enterprise Associates (NEA), a venture capital firm that has funded over 500 companies since 1978 with a focus on early-stage investments. Previous SugarCRM investors Draper Fisher Jurvetson and Walden International also participated. The size of the round reflects SugarCRM's status as the most successful open source enterp... (more)

Sendia Introduces Wireless WorkSpace CRM for salesforce.com's AppExchange

Sendia Corporation and salesforce.com have announced WorkSpace CRM for salesforce.com’s AppExchange. Built on a combination of the AppExchange on-demand platform and Sendia’s Wireless WorkSpace on-demand platform, WorkSpace CRM for AppExchange is built to give salesforce.com customers wireless access to AppExchange applications directly from a handheld device such as a RIM BlackBerry, Palm Treo or Windows Mobile device. Wireless WorkSpace for AppExchange employs custom-object support to wirelessly enable virtually any combination of Salesforce and third-party function... (more)

SugarCRM's Oram to Present at SOA Enterprise Open Source Conference in New York

Commercial open-source sotware company SugarCRM co-founder Clint Oram (pictured) will also deliver a session entitled, "The Secret Ingredient to a Successful Open Source Project," at the Enterprise Open Source Conference & Expo, being produced by SYS-CON Events June 5-6 in New York. "When re-thinking the manufacturing process of enterprise software, most companies nowadays determine to leverage open source to boost popularity and attention onto their product lines," said Oram. "But converting projects into products is not easy, and some secret ingredients that aren't covered in the... (more)